PTV Developer Components for Call Centres
Assistance and claims management
Call centres and service centres have to be able to assist customers quickly and efficiently, to contact suitable service providers and provide reliable information - whether you drive a car or support insurance customers.
Essential for the employee working in the call centre are geographical features: The employee has to localise the caller, in order to then be able to quickly find a suitable service provider nearby. The PTV components take care of these central features:
- Geocoding and localising the service provider addresses
- House number precise maps
- Real search for next according to the suitable service provider, based on road kilometres or travel time
- Locations of customers and service providers are displayed on the map
- Analysis and optimising partner networks
- Route and distance calculation, for example from the service provider to the incident location, for transparent invoicing
